This refund policy agreement (“Refund Policy”) is an agreement between you (“you” or “Registered User” or “Visitor” or “your” or “yours” as the context requires) and HealthySpan Wellness (“HealthySpan” or “HealthySpan Wellness” or “we” or “us” or “our” as the context requires) governing your purchase and shipment of HealthySpan’s products (“Products”) or subscription or enrollment into HealthySpan’s wellness programs or healthy weight loss programs (“Programs” or “Services”), or that of HealthySpan’s subsidiaries and affiliated legal entities around the world (“Subsidiaries and Affiliates“), providing the Services to you on behalf of HealthySpan with the characteristics and features as described on www.healthyspan.in (“Website”).
This Refund Policy is a focused on providing a policy that dictates the terms of any refunds or returns which may be offered by us to you in case you make a purchase of any of our Products or any of our Services. Before you make a purchase, you may decide to review this Refund Policy to make sure you are comfortable with the terms mentioned herein. This Refund Policy document is a subset of the “Terms and Conditions” page. Therefore, you may please be advised to read our “Terms and Conditions” (please check the available link for “Terms and Conditions” on the Footer of our Website on the home page) along with this Refund Policy to comprehensively learn about all the applicable terms and conditions that define our relationship with you.
We thank you for your purchase of our Services thereby enrolling into our Programs. The Services may or may not include Products as part of Services. When you make a purchase, we sincerely hope you are happy with your purchase and subsequent enrollment into our Programs. However, if you are not completely satisfied with your purchase for any reason, you may ask for a refund (“Refund”). In the event that you cancel Program you subscribed to or the same is suspended or terminated by HealthySpan Wellness within the aforesaid period, we shall Refund any Program fees paid by you. In such a scenario, the Refund process shall be governed by the following terms and conditions of Refund:
- All Refunds are at the sole discretion of HealthySpan Wellness.
- Refund within a week of Program activation calls for 10% deduction of the amount you paid to purchase our Program and additional deduction up to actual costs incurred up to the Program termination date including payment gateway charges (which are approximately anywhere between 2% to 10% depending upon payment methods used by you and the payment gateway chosen), exchange rate costs incurred, cash-backs, miscellaneous statutory levies, cost of organic nutrition shipped (even if unused; they remain non-refundable throughout), cost of wearable devices shipped as part our Services (if they are unpacked and are no longer in sealed condition) and other accessories etc.
- Whereas a Refund up to 1 month from Program activation calls for 20% deduction and additional deduction up to actual costs incurred up to the Program termination date including payment gateway charges (which are approximately anywhere between 2% to 10% depending upon payment methods used by you and the payment gateway chosen), exchange rate costs incurred, cash-backs, miscellaneous statutory levies, cost of organic nutrition shipped (even if unused; they remain non-refundable throughout), cost of wearable devices shipped as part our Services (if they are unpacked and are no longer in sealed condition) and other accessories etc.
- No refunds, beyond 1 month of program activation date, are permissible.
- Please be advised that the above charges will be adjusted after deducting a fixed processing fee of Rs.1000/-(Rupees One Thousand) for India or $25 (United States Dollars twenty five) for locations outside India (including Taxes and bank charges, if applicable). As far as practically possible, the refund shall be processed using the manner/mode (for instance, if your payment for the Program subscription was received by us from you using a certain payment gateway, we will use the same payment gateway to process your Refund) which was used to subscribe to our Program by you within 30 (thirty) days from the date of we receiving a cancellation request from you.
- What is ‘Program Activation Date’ and what is ‘Payment Date’ for the Program: Payment Date for the Program is the date (IST is GMT + 5.30 Hours) on which you made the payment to us using a payment gateway or other means. Whereas Program Activation Date is the date on which your Program actually commenced (the date of first appointment with the assigned wellness consultant) which is usually within 1-2 days of Payment Date unless you have specified the Program Activation date to be a later date convenient to you. However, please be advised that the Program Activation date is considered to be within 15 days of Payment date by default when you specify a Program Activation Date that is beyond 15 days from Payment Date.
- For Program renewals (“Renewals”), the Program Activation Date is same as the renewal due date, i.e., the date by which you are required to renew your contemporarily active program. All other terms and conditions of Refund remain the same for Renewals.
SHIPPING AND RETURN POLICY:
- The Products and other accessories, wearable devices, literature etc., if applicable, are shipped within 15 working days, upon Program commencement or by a date at the discretion of the assigned wellness consultant.
- The transit time and expected delivery date is a function of the transport mode available for your location. This can vary depending upon unforeseen circumstances, festivals, administration-enforced lock-down during pandemic situations, war-like situations etc. or other reasons beyond the direct control of HealthySpan Wellness.
- Products or accessories shipped as part of a Program are not returnable separately and can be returned only when the whole Program is cancelled as per Refund Policy depicted here. We offer full-replacement of Products that might be damaged in transit. Replacement requests are processed immediately after our customer support team satisfactorily validates the damage via communication over e-mail or phone. You can write to us at firstname.lastname@example.org.
- Care to be taken during receiving a shipment: Do not accept any shipment /consignment by the courier service if the package is opened or tampered with or appears visually damaged. Additionally, take a picture or shoot a video of the package if you find the packaging to be damaged. This can serve as supporting evidence to check with courier service deployed. Do not break/tear the seal of the Products if the packaging appears damaged.
- For return of Products damaged during shipping, please send a snapshot of the outer packaging, reference number and images of the Products received to our customer care at email@example.com. Please ensure that the Products are unused and not tampered with in any manner and that the seal, tags, boxes and other packaging are left intact. Return courier has to be arranged by you as we do not have the facility to arrange a return pick-up.