20th October 2020
16th January 2021
9th May 2021
2nd revision (This is the latest update & is effective since 9th May 2021)
At the outset, let us explain to you what cookies, web beacons & similar technologies are and what they are not.
COOKIES: Cookies are text files with small pieces of data that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience. Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you.
Let us look further at various types of cookies.
SESSION COOKIES: A session cookie contains information that is stored in a temporary memory location and then subsequently deleted after the session is completed or the web browser is closed. This cookie stores information that you have inputted and tracks your movements within the Website. These expire at the end of your browser session and allow us to link your actions during that particular browser session when you visit our Website.
PERSISTENT COOKIES: Persistent Cookies are stored on your device to help remember information, settings, preferences, or sign-on credentials that you have previously saved. This helps create a convenient and faster website experience. These cookies have an expiration date issued to it by the webserver.
FIRST-PARTY COOKIES: First-party cookies are directly stored by our Website when you visit it. These cookies allow us to collect analytics data, remember language settings, and perform other useful functions that provide you a rich experience when you visit our Website.
THIRD-PARTY COOKIES: Third-party cookies are those created by domains other than our Website you are visiting at the time; these are mainly used for tracking and online-advertising purposes. They also allow us to provide certain services, such as live chats. If you visit our Website and another entity sets a cookie through our Website this would be a third-party cookie.
WEB BEACONS: A web beacon is any of several techniques used to track who is visiting a web page. They can also be used to see if an email was read or forwarded or if a web page was copied to another website.
WHAT THEY ARE NOT: They (cookies, web beacons and other similar technologies) however, do not contain any executable software, malicious code or viruses that can harm your device or personal computer.
SCRIPTS: Scripts are small computer programs embedded within our Website that give our Website extra functionality such as power customer service tools like live chat, allow for the delivery of video tutorials in certain sections, and allow us to provide interactive experiences to you. They are also used to collect data that we use for website analytics, or to provide data on the effectiveness of our advertising.
SIMILAR TECHNOLOGIES: Technologies that store information in your browser or device utilizing local shared objects or local storage, such as flash cookies (Flash cookies are commonly used in website advertisements and videos), HTML 5 cookies (An HTML 5 cookie is a cookie-like storage option available in HTML 5; it consists of browser-based local storage and session storage, which is created and accessible by our Website itself; an HTML5 cookie is also known as HTML5 Web storage and is an alternative to the commonly used browser cookie), and other web application software methods. These technologies can operate across all of your browsers. In some instances, these technologies may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our Website.
WHAT TECHNOLOGIES WE USE AND WHY: Our cookies, web beacons and similar technologies serve various purposes, but generally
ESSENTIAL OR STRICTLY NECESSARY: “Essential” or “Strictly necessary” cookies, web beacons and similar technologies let you move around our Website and use essential features like secure areas and shopping baskets. Without these technologies, services you have asked for cannot be provided. Please be advised that these technologies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. Accepting these technologies is a condition of using our Website and Services, so if you utilize 3rd party tools that might prevent these from loading, we can’t guarantee your use or how the security therein will perform during your visit.
PERFORMANCE TECHNOLOGIES: Performance technologies may include first or third-party cookies, web beacons/pixels, and scripts placed in order to gather information about how you use our Website (if you experience any errors and load times etc.). These cookies do not collect any information that could identify you and are only used to help us improve how our website works, understand your interests, and measure how effective our content is by providing anonymous statistics and data regarding how our Website is used.
EFFECTIVENESS OF ADVERTISING AND PERSONALIZED CONTENT: Advertising technology may include first or third-party cookies, web beacons/pixels, and scripts placed in order to gather information on the effectiveness of our marketing efforts, deliver personalized content, or to generate data that allows for the delivery of advertising relevant to your specific interests on our Website, as well as third-party websites. We also utilize 3rd party service providers to assist us in delivering on the same functions, which means that our authorized service providers may also place cookies, web beacons and similar technologies on your device via our services (first and third party cookies). They may also collect information that helps them identify your device, such as IP address, or other unique or device identifiers.
LIVE CHAT SUPPORT AND COOKIES: Support technologies may include first or third-party cookies, web beacons / pixels, and scripts placed in order to provide tools for you to interact with our teams that provide support or online consultations. This technology allows us to provide chat services, gather client feedback, and other tools that are necessary to support you. Data collected for these purposes is never used for marketing or advertising purposes.
Internet browsers like Chrome, Safari, Firefox and Internet Explorer allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.
If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.
YOU CAN LEARN MORE ABOUT COOKIES AT: https://www.allaboutcookies.org. Also, a useful guide to behavioral advertising and online privacy is available at: https://www.youronlinechoices.com